Refund and Returns Policy

Refund & Return Policy

At https://emzj.store/, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and refund policy.

Returns

• You can return any item within 3to5 days of receiving it.
• The item must be unused, in its original packaging, and in the same condition as you received it.
• To initiate a return, contact us at toys@emzj.store with your order number and reason for return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the refund status.
• If approved, a refund will be processed to your original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the item is defective or incorrect.

Exchanges

• We replace items only if they are defective or damaged.
• If you need an exchange, contact us at toys@emzj.store with details.

Contact Us

If you have any questions about our Refund & Return Policy, reach out to us at:
📧toys@emzj.store
📞 +966553218253
🌐 https://emzj.store/contact-me/